A note about how we handle support
Retirement Planner is built and maintained by a small, dedicated team. We genuinely value every
message we receive — here is what you can expect when you reach out:
- Every submission is read. A member of our team reviews every report.
- Bugs and issues are logged. If you report a reproducible problem, it goes
into our issue tracker. Where resources allow, confirmed bugs are addressed in upcoming
releases.
- We can't have a back-and-forth conversation about each submission. As a small
team we're not able to provide a personal response to every request. If you leave your email and
we fix the specific issue you reported, we may let you know — but please don't expect a reply
beyond that.
- How-to questions will not be answered here. We have put considerable effort
into the User Guide and
How-To Videos precisely so that common usage questions are
already answered in detail. If your question is about how to use a specific feature, those
resources are the right place to look.
- Security issues and urgent bugs are handled differently. If you've found a
security vulnerability, a data-loss bug, or an issue that could cause incorrect financial
output, please email us directly at
security@theblueplum.com so it can be triaged
promptly rather than waiting in the general queue.
Thank you for your understanding, and thank you for using Retirement Planner.